Thank you for shopping at Green Punk Designs (www.greenpunk.co.za). We value your satisfaction and want to ensure that you have a smooth shopping experience with us. Our Refund Policy details the terms and conditions under which you may be eligible for a refund on your purchases from our website. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Refunds: 1.1. Damaged or Defective Items: If you receive a damaged or defective item, you may be eligible for a refund. Please contact our Customer Support team at [Customer Support Number] within [X] days of receiving the product. We may request photographic evidence of the damage or defect to process your refund quickly.

1.2. Incorrect Item Received: In the event that you receive an incorrect item in your order, please contact our Customer Support team within [X] days of receiving the product. We will arrange for the correct item to be sent to you or issue a refund.

2. Non-Eligibility for Refunds: 2.1. Change of Mind: We understand that sometimes, preferences change. However, we do not offer refunds for “change of mind” or if you simply do not like the product after receiving it. We encourage you to review your order carefully before confirming the purchase.

2.2. Unauthorised Returns: Items returned without prior authorization from our Customer Support team will not be eligible for a refund.

2.3. Damages Caused by the Customer: If the item was damaged due to customer negligence, mishandling, or misuse, it will not be eligible for a refund.

2.4. Sale or Clearance Items: Sale or clearance items are considered final sale and are non-refundable.

3. Refund Process: 3.1. Once your eligibility for a refund has been confirmed, we will initiate the refund process. Refunds will be made using the original payment method used during the purchase.

3.2. Refunds for damaged or defective items will be processed after we have received and inspected the returned product. We may request the return of the item before issuing a refund.

3.3. Please allow [X] business days for the refund to reflect in your account after the processing is completed. The exact time taken for the refund to be visible may vary based on your bank or payment provider.

4. Cancellation Policy: 4.1. If you wish to cancel an order, please contact our Customer Support team as soon as possible. Orders can only be canceled before they have been dispatched.

4.2. If your order has already been dispatched, you will need to follow the regular refund process outlined above.

5. Contact Us: If you have any questions or concerns regarding our Refund Policy, please reach out to our Customer Support during our business hours, or you can send us a message through the Contact Us page on our website.

Note: This Refund Policy is specific to Green Punk Designs (www.greenpunk.co.za) and is subject to change without prior notice. Please review this page regularly for any updates.